There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a support ticket system. This is the least complicated channel of communication for a variety of reasons. If no company representative is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always be received. Besides, you can copy/paste large pieces of information without worrying about typographical errors, and if a given problem needs more time to be resolved or a number of responses have to be exchanged, all the info will be in one place, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which implies that if you have to supply information or to follow instructions, you’ll have to use at least two different admin interfaces and this number could increase in case you wish to manage several domains. On top of that, many hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting isn’t separate from the web hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any specific time with just a few clicks, without ever leaving your web hosting account. The ticketing system includes a quick-search box, so you can trace practically any ticket that you’ve opened in the past, in case you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to fix a specific issue before you actually submit a ticket. The response time is no more than 60 minutes, which implies that you can get swift assistance at any specific time and in case our client care team suggests that you should do something in your account, you can do it straight away without needing to log out of the Control Panel.